Privacy Policy

Suncoast Insurance Solutions, LLC (“Suncoast,” “we,” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have. This policy applies to information collected through our website at suncoast-us.com and through the services we provide as a licensed insurance agency.

Information we collect

We may collect the following categories of personal information when you interact with us:

• Contact information: name, email address, phone number, mailing address, and ZIP code
• Medicare and insurance information: Medicare status, plan interests, current coverage details, and information about your healthcare or coverage needs that you choose to share with us
• Communications: messages you send us through our website forms, email, phone, or text message
• SMS opt-in data: your consent to receive text messages, including how and when you provided that consent
• Website usage information: pages you visit, time spent on the site, referral source, and general browser or device information collected through cookies and similar tools

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Help you evaluate, enroll in, or manage Medicare and other insurance coverage
• Send appointment reminders, policy updates, and other service-related communications
• Communicate with you by text message, if you have opted in
• Comply with legal, regulatory, and licensing requirements
• Improve our website, services, and client experience

How we share your information

We share information only as needed to serve you and operate our business. This may include sharing with:

• Insurance carriers for the purposes of underwriting, quoting, enrollment, and administering coverage you have selected or requested
• Service providers that help us operate our business, including website hosting, email delivery, scheduling, customer relationship management, and text messaging platform providers
• Regulatory authorities and licensed professionals when required by law or to comply with insurance regulations

SMS opt-in data exclusion. Mobile numbers and text messaging opt-in data and consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. This information is only shared with the subcontractors that operate our text messaging platform, and only for the purpose of delivering messages you have consented to receive. All other information sharing categories described above exclude text messaging originator opt-in data and consent.

We do not sell your personal information. We do not share your information for third-party marketing purposes.

Cookies and tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to improve our services. This includes basic analytics and tools that help us understand form interactions and site engagement. You can control cookies through your browser settings.

Data retention

We keep your information for as long as necessary to provide our services, comply with legal and regulatory obligations (including insurance record-keeping requirements), and resolve disputes. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. No system is completely secure, but we work to protect your information consistent with industry standards.

Your choices and rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we have about you
• Correction: ask us to correct information that is inaccurate or incomplete
• Deletion: ask us to delete your information, subject to certain legal exceptions (including insurance record-keeping requirements)
• Opt out of text messages: reply STOP to any message from us, or contact us directly. See our SMS Terms for full details.
• Opt out of email: use the unsubscribe link in any marketing email, or contact us directly

To exercise these rights, contact us using the information at the bottom of this page.

California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your privacy rights. We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, contact us using the information below.

Children

Our services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Material changes will be communicated to you where appropriate.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Suncoast Insurance Solutions, LLC
300 4th Ave S, Suite 300
St Petersburg, FL 33701
(727) 346-6875
terry@suncoast-us.com